| Line | Jon Clarks study of the effect of the modernization |
| | of a telephone exchange on exchange maintenance |
| | work and workers is a solid contribution to a debate |
| | that encompasses two lively issues in the history and |
| (5) | sociology of technology: technological determinism |
| | and social constructivism. |
| | Clark makes the point that the characteristics of a |
| | technology have a decisive influence on job skills and |
| | work organization. Put more strongly, technology can |
| (10) | be a primary determinant of social and managerial |
| | organization. Clark believes this possibility has |
| | been obscured by the recent sociological fashion, |
| | exemplified by Bravermans analysis, that emphasizes |
| | the way machinery reflects social choices. For |
| (15) | Braverman, the shape of a technological system is |
| | subordinate to the managers desire to wrest control |
| | of the labor process from the workers. Technological |
| | change is construed as the outcome of negotiations |
| | among interested parties who seek to incorporate |
| (20) | their own interests into the design and configuration |
| | of the machinery. This position represents the new |
| | mainstream called social constructivism. |
| | The constructivists gain acceptance by |
| | misrepresenting technological determinism: |
| (25) | technological determinists are supposed to believe, |
| | for example, that machinery imposes appropriate |
| | forms of order on society. The alternative to |
| | constructivism, in other words, is to view technology |
| | as existing outside society, capable of directly |
| (30) | influencing skills and work organization. |
| | Clark refutes the extremes of the constructivists |
| | by both theoretical and empirical arguments. |
| | Theoretically he defines technology in terms of |
| | relationships between social and technical variables. |
| (35) | Attempts to reduce the meaning of technology to |
| | cold, hard metal are bound to fail, for machinery is |
| | just scrap unless it is organized functionally and |
| | supported by appropriate systems of operation and |
| | maintenance. At the empirical level Clark shows how |
| (40) | a change at the telephone exchange from |
| | maintenance-intensive electromechanical switches |
| | to semielectronic switching systems altered work |
| | tasks, skills, training opportunities, administration, |
| | and organization of workers. Some changes Clark |
| (45) | attributes to the particular way management and |
| | labor unions negotiated the introduction of the |
| | technology, whereas others are seen as arising from |
| | the capabilities and nature of the technology itself. |
| | Thus Clark helps answer the question: When is |
| (50) | social choice decisive and when are the concrete |
| | characteristics of technology more important? |