Reading Comprehension
试题详情
文章：
| Line | In their study of whether offering a guarantee of |
| service quality will encourage customers to visit a | |
| particular restaurant, Tucci and Talaga have found | |
| that the effect of such guarantees is mixed. For | |
| (5) | higher-priced restaurants, there is some evidence |
| that offering a guarantee increases the likelihood of | |
| customer selection, probably reflecting the greater | |
| financial commitment involved in choosing an | |
| expensive restaurant. For lower-priced restaurants, | |
| (10) | where one expects less assiduous service, Tucci and |
| Talaga found that a guarantee could actually have a | |
| negative effect: a potential customer might think that | |
| a restaurant offering a guarantee is worried about | |
| its service. Moreover, since customers understand a | |
| (15) | restaurant’s product and know what to anticipate in |
| terms of service, they are empowered to question its | |
| quality. This is not generally true in the case of skilled | |
| activities such as electrical work, where, consequently, | |
| a guarantee might have greater customer appeal. | |
| (20) | For restaurants generally, the main benefit of |
| a service guarantee probably lies not so much in | |
| customer appeal as in managing and motivating staff. | |
| Staff members would know what service standards | |
| are expected of them and also know that the success | |
| (25) | of the business relies on their adhering to those |
| standards. Additionally, guarantees provide some | |
| basis for defining the skills needed for successful | |
| service in areas traditionally regarded as unskilled, | |
| such as waiting tables. |
题目：
According to the passage, Tucci and Talaga found that service guarantees, when offered by lower-priced restaurants, can have which of the following effects?
选项:
A、that since sales of up to one-fourth of its stores are poor, they will be closed
B、 it is closing up to one-fourth of its stores, which accounted for its poor sales
C、it was closing up to one fourth of its stores because of poor sales
D、to be closing, on account of poor sales, up to one-fourth of its stores
E、having poor sales, such that up to one-fourth of its stores will be closed
答案:
C
