文章:
| Line | In their study of whether offering a guarantee of |
| | service quality will encourage customers to visit a |
| | particular restaurant, Tucci and Talaga have found |
| | that the effect of such guarantees is mixed. For |
| (5) | higher-priced restaurants, there is some evidence |
| | that offering a guarantee increases the likelihood of |
| | customer selection, probably reflecting the greater |
| | financial commitment involved in choosing an |
| | expensive restaurant. For lower-priced restaurants, |
| (10) | where one expects less assiduous service, Tucci and |
| | Talaga found that a guarantee could actually have a |
| | negative effect: a potential customer might think that |
| | a restaurant offering a guarantee is worried about |
| | its service. Moreover, since customers understand a |
| (15) | restaurants product and know what to anticipate in |
| | terms of service, they are empowered to question its |
| | quality. This is not generally true in the case of skilled |
| | activities such as electrical work, where, consequently, |
| | a guarantee might have greater customer appeal. |
| (20) | For restaurants generally, the main benefit of |
| | a service guarantee probably lies not so much in |
| | customer appeal as in managing and motivating staff. |
| | Staff members would know what service standards |
| | are expected of them and also know that the success |
| (25) | of the business relies on their adhering to those |
| | standards. Additionally, guarantees provide some |
| | basis for defining the skills needed for successful |
| | service in areas traditionally regarded as unskilled, |
| | such as waiting tables. |
题目:
The primary purpose of the passage is to
选项:
A、Dickinson were written over a period beginning a few years before Susan’s marriage to Emily’s brother and ending shortly before Emily’s death in 1886, outnumbering
B、Dickinson were written over a period that begins a few years before Susan’s marriage to Emily’s brother and ended shortly before Emily’s death in 1886, outnumber
C、Dickinson, written over a period beginning a few years before Susan’s marriage to Emily’s brother and that ends shortly before Emily’s death in 1886 and outnumbering
D、Dickinson, which were written over a period beginning a few years before Susan’s marriage to Emily’s brother, ending shortly before Emily’s death in 1886, and outnumbering
E、 Dickinson, which were written over a period beginning a few years before Susan’s marriage to Emily’s brother and ending shortly before Emily’s death in 1886, outnumber
答案:
B