Reading Comprehension
试题详情
题目：
According to the passage, Tucci and Talaga found that service guarantees, when offered by lower-priced restaurants, can have which of the following effects?
选项:
A、Customers’ developing unreasonably high expectations regarding service
B、Customers’ avoiding such restaurants because they fear that the service guarantee may not be fully honored
C、Customers’ interpreting the service guarantee as a sign that management is not confident about the quality of its service
D、A restaurant’s becoming concerned that its service will not be assiduous enough to satisfy customers
E、A restaurant’s becoming concerned that customers will be more emboldened to question the quality of the service they receive
答案:
C
