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[Reading Comprehension]

试题详情

文章:

Line        In their study of whether offering a guarantee of
 service quality will encourage customers to visit a
 particular restaurant, Tucci and Talaga have found
 that the effect of such guarantees is mixed. For
(5)higher-priced restaurants, there is some evidence
 that offering a guarantee increases the likelihood of
 customer selection, probably reflecting the greater
 financial commitment involved in choosing an
 expensive restaurant. For lower-priced restaurants,
(10)where one expects less assiduous service, Tucci and
 Talaga found that a guarantee could actually have a
 negative effect: a potential customer might think that
 a restaurant offering a guarantee is worried about
 its service. Moreover, since customers understand a
(15)restaurant’s product and know what to anticipate in
 terms of service, they are empowered to question its
 quality. This is not generally true in the case of skilled
 activities such as electrical work, where, consequently,
 a guarantee might have greater customer appeal.
(20)     For restaurants generally, the main benefit of
 a service guarantee probably lies not so much in
 customer appeal as in managing and motivating staff.
 Staff members would know what service standards
 are expected of them and also know that the success
(25)of the business relies on their adhering to those
 standards. Additionally, guarantees provide some
 basis for defining the skills needed for successful
 service in areas traditionally regarded as unskilled,
 such as waiting tables.


题目:

It can be inferred that the author of the passage would agree with which of the following statements about the appeal of service guarantees to customers?

选项:

A、which made it easier for them
B、 which makes it easier for it
C、 thus making it easier for them
D、thus making it easier for the ant
E、thereby, it was made easier for the ant

答案:

C

提问:

问作者的态度,我首先想到了最后一段。且看到第一句提到了质保客户吸引力。但是这道题定位是第一段末,请问我再定位时犯了什么错误呢?

解答:

点赞1
阅读1299
解答: 张慧雯

提问:

问作者的态度,我首先想到了最后一段。且看到第一句提到了质保客户吸引力。但是这道题定位是第一段末,请问我再定位时犯了什么错误呢?

解答:

点赞1
阅读1300
解答: 张慧雯老师

提问:

解答:

点赞0
阅读1285
解答: 张慧雯老师

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