| Line | A key decision required of advertising managers is |
| whether a “hard-sell” or “soft-sell” strategy is | |
| appropriate for a specific target market. The hard-sell | |
| approach involves the use of direct, forceful | |
| (5) | claims regarding the benefits of the advertised |
| brand over competitors’ offerings. In contrast, the | |
| soft-sell approach involves the use of advertising | |
| claims that imply superiority more subtly. | |
| One positive aspect of the hard-sell approach is | |
| (10) | its use of very simple and straightforward product |
| claims presented as explicit conclusions, with little | |
| room for confusion regarding the advertiser’s | |
| message. However, some consumers may resent | |
| being told what to believe and some may distrust | |
| (15) | the message. Resentment and distrust often lead to |
| counterargumentation and to boomerang effects | |
| where consumers come to believe conclusions | |
| diametrically opposed to conclusions endorsed in | |
| advertising claims. By contrast, the risk of | |
| (20) | boomerang effects is greatly reduced with soft-sell |
| approaches. One way to implement the soft-sell | |
| approach is to provide information that implies the | |
| main conclusions the advertiser wants the | |
| consumer to draw, but leave the conclusions | |
| (25) | themselves unstated. Because consumers are |
| invited to make up their own minds, implicit | |
| conclusions reduce the risk of resentment, distrust, | |
| and counterargumentation. | |
| Recent research on consumer memory and | |
| (30) | judgment suggests another advantage of implicit |
| conclusions. Beliefs or conclusions that are self- | |
| generated are more accessible from memory than | |
| beliefs from conclusions provided explicitly by other | |
| individuals, and thus have a greater impact on | |
| (35) | judgment and decision making. Moreover, self- |
| generated beliefs are often perceived as more | |
| accurate and valid than the beliefs of others, | |
| because other individuals may be perceived as less | |
| knowledgeable, or may be perceived as | |
| (40) | manipulative or deliberately misleading. |
| Despite these advantages, implicit conclusions | |
| may not always be more effective than explicit | |
| conclusions. One risk is that some consumers may | |
| fail to draw their own conclusions and thus miss the | |
| (45) | point of the message. Inferential activity is likely |
| only when consumers are motivated and able to | |
| engage in effortful cognitive processes. Another | |
| risk is that some consumers may draw conclusions | |
| other than the one intended. Even if inferential | |
| (50) | activity is likely there is no guarantee that |
| consumers will follow the path provided by the | |
| advertiser. Finally, a third risk is that consumers | |
| may infer the intended conclusion but question the | |
| validity of their inference. |
It can be inferred from the passage that one reason an advertiser might prefer a hard-sell approach to a soft-sell approach is that
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