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[Reading Comprehension]
试题详情
文章：
| Line | In their study of whether offering a guarantee of |
| service quality will encourage customers to visit a | |
| particular restaurant, Tucci and Talaga have found | |
| that the effect of such guarantees is mixed. For | |
| (5) | higher-priced restaurants, there is some evidence |
| that offering a guarantee increases the likelihood of | |
| customer selection, probably reflecting the greater | |
| financial commitment involved in choosing an | |
| expensive restaurant. For lower-priced restaurants, | |
| (10) | where one expects less assiduous service, Tucci and |
| Talaga found that a guarantee could actually have a | |
| negative effect: a potential customer might think that | |
| a restaurant offering a guarantee is worried about | |
| its service. Moreover, since customers understand a | |
| (15) | restaurant’s product and know what to anticipate in |
| terms of service, they are empowered to question its | |
| quality. This is not generally true in the case of skilled | |
| activities such as electrical work, where, consequently, | |
| a guarantee might have greater customer appeal. | |
| (20) | For restaurants generally, the main benefit of |
| a service guarantee probably lies not so much in | |
| customer appeal as in managing and motivating staff. | |
| Staff members would know what service standards | |
| are expected of them and also know that the success | |
| (25) | of the business relies on their adhering to those |
| standards. Additionally, guarantees provide some | |
| basis for defining the skills needed for successful | |
| service in areas traditionally regarded as unskilled, | |
| such as waiting tables. |
题目：
It can be inferred that the author of the passage would agree with which of the following statements about the appeal of service guarantees to customers?
选项:
A、Such guarantees are likely to be somewhat more appealing to customers of restaurants than to customers of other businesses.
B、Such guarantees are likely to be more appealing to customers who know what to anticipate in terms of service.
C、Such guarantees are likely to have less appeal in situations where customers are knowledgeable about a business’s product or service.
D、In situations where a high level of financial commitment is involved, a service guarantee is not likely to be very appealing.
E、In situations where customers expect a high level of customer service, a service guarantee is likely to make customers think that a business is worried about its service.
答案:
C
提问：
想问一下王文静老师~~我这篇文章读到的主旨是service quality的作用是mixed的，但通常来说他的benefit不大。这道题讲的是service guarantees to customers的吸引力。我觉得这是个弥散全文的词，因此这是个主旨题。但是我用我读到的主旨好像做不出来。是不是我主旨读错了呢？因为我看到第一段higher-priced之后就认为是下沉细节，是分类讨论，就没读了。
解答：
点赞1
阅读1713
提问：
想问一下王文静老师~~我这篇文章读到的主旨是service quality的作用是mixed的，但通常来说他的benefit不大。这道题讲的是service guarantees to customers的吸引力。我觉得这是个弥散全文的词，因此这是个主旨题。但是我用我读到的主旨好像做不出来。是不是我主旨读错了呢？因为我看到第一段higher-priced之后就认为是下沉细节，是分类讨论，就没读了。
解答：
点赞1
阅读1714
提问：
老师您好，我主要想问的是关于本文的行文思路和句间关系上的问题。
1. 14行的Moreover这句话是连的是上一句（进一步解释为什么对于低价餐馆而言，guarantee service不好）？还是接的第一段段首句（Tucci and talaga 两个人的实验发现）？
2. 第二段最后一句我读的不是太懂，但大致意思是guarantee service 对于那些 unskilled work 而言是好的。这样的话为什么这句话会放在第二段讲service guarantee 对于餐厅管理的好处，而不是第一段句尾哪里？
解答：
点赞1
阅读1875
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