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[Reading Comprehension]
试题详情
文章：
| Line | In their study of whether offering a guarantee of |
| service quality will encourage customers to visit a | |
| particular restaurant, Tucci and Talaga have found | |
| that the effect of such guarantees is mixed. For | |
| (5) | higher-priced restaurants, there is some evidence |
| that offering a guarantee increases the likelihood of | |
| customer selection, probably reflecting the greater | |
| financial commitment involved in choosing an | |
| expensive restaurant. For lower-priced restaurants, | |
| (10) | where one expects less assiduous service, Tucci and |
| Talaga found that a guarantee could actually have a | |
| negative effect: a potential customer might think that | |
| a restaurant offering a guarantee is worried about | |
| its service. Moreover, since customers understand a | |
| (15) | restaurant’s product and know what to anticipate in |
| terms of service, they are empowered to question its | |
| quality. This is not generally true in the case of skilled | |
| activities such as electrical work, where, consequently, | |
| a guarantee might have greater customer appeal. | |
| (20) | For restaurants generally, the main benefit of |
| a service guarantee probably lies not so much in | |
| customer appeal as in managing and motivating staff. | |
| Staff members would know what service standards | |
| are expected of them and also know that the success | |
| (25) | of the business relies on their adhering to those |
| standards. Additionally, guarantees provide some | |
| basis for defining the skills needed for successful | |
| service in areas traditionally regarded as unskilled, | |
| such as waiting tables. |
题目：
The primary purpose of the passage is to
选项:
A、question the results of a study that examined the effect of service-quality guarantees in the restaurant industry
B、discuss potential advantages and disadvantages of service-quality guarantees in the restaurant industry
C、examine the conventional wisdom regarding the effect of service-quality guarantees in the restaurant industry
D、argue that only certain restaurants would benefit from the implementation of service-quality guarantees
E、consider the impact that service-quality guarantees can have on the service provided by a restaurant
答案:
B
提问：
请问张慧雯老师：我的思路n their study of whether offering a guarantee of service quality will encourage customers to visit a particular restaurant, Tucci and Talaga have found that the effect of such guarantees is mixed. For higher-priced restaurants怎么样for lower-priced restaurants怎么样，最后得出结论：For restaurants generally, the main benefit of a service guarantee probably lies not so much in customer appeal as in managing and motivating staff.据此选了c，请老师找出我做题过程中的漏洞，虽然我觉得cconventional wisdom 有点怪，但是potential advantages and disadvantages of service-quality guarantees在我刚刚的思路过程中没有推出来，请老师看看问题出在哪里
解答：
点赞0
阅读1779
提问：
请问张慧雯老师：我的思路n their study of whether offering a guarantee of service quality will encourage customers to visit a particular restaurant, Tucci and Talaga have found that the effect of such guarantees is mixed. For higher-priced restaurants怎么样for lower-priced restaurants怎么样，最后得出结论：For restaurants generally, the main benefit of a service guarantee probably lies not so much in customer appeal as in managing and motivating staff.据此选了c，请老师找出我做题过程中的漏洞，虽然我觉得cconventional wisdom 有点怪，但是potential advantages and disadvantages of service-quality guarantees在我刚刚的思路过程中没有推出来，请老师看看问题出在哪里
解答：
点赞0
阅读1780
提问：
老师，我找到主旨是饭店服务员的影响是mixed的，强调的不是影响是mixed，所以我选择了E选项，不知道错的原因；以及B选项怎么选出来的呢？
解答：
点赞1
阅读2046
提问：
请问一下王文静老师，您在上课时说，不能为比较而比较。我觉得B选项只是说了advantage和disadvantage啊，只是在比较而已。我读到的主旨是：service quality的作用是mixed的，而通常来说他的benefit不大。那么D选项说，他只对一部分restaurant有好处，我觉得扣上主旨了。其实是我觉得每个选项都不好，但是D相对好点。麻烦老师解释一下谢谢！
解答：
点赞1
阅读2017
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